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Quality Manager

Vocational or University Qualified

The quality manager is responsible for leading and coordinating the analysis of business processes and procedures to ensure ongoing quality assurance across the organisation.

The quality management system can be defined as a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organisation. The quality manager integrates the various internal processes within the organisation and intends to provide a process approach for project execution.

The quality manager will work closely with ICT staff such as the ICT managers, project managers and technical development managers. This position is also responsible for overseeing the project assurance, user assurance, business and specialist assurance roles.

“I really enjoy the role because it allows me to get into the nitty-gritty of the entire business”. – Erin, Temtrol Technologies.

Average age
1 %
1 %
full time
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Tasks for this role

  • Identifies and develops objectives, strategies and plans to achieve customer satisfaction and maximise efficient use of an organisation’s resources, including identifying potential improvements to systems, processes and work flows.
  • Identifies formal standards and regulatory codes appropriate to an organisation’s needs and assists with the documentation of processes and operating procedures.

  • Implements statistical methodologies and quality tools to monitor and control quality to satisfy internal and external customer requirements.


  • Very high skill level
  • Practical, Administrative and Enterprising
  • Sedentary

Education Pathways

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